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WHAT CAN
I DO?

GIVING CONSUMERS THE RIGHT TO CHOOSE PAPER OR DIGITAL COMMUNICATIONS

Businesses are increasingly imposing fees and restricting access to paper bills and statements, thereby denying customers an informed choice. We believe that it is every consumer’s right to choose, free of charge, how they are contacted by banks, utility companies and other service providers.

OUR OBJECTIVES

Generate Grassroots Support

Keep Me Posted aims to protect consumers’ right to choose between paper, digital and any other available delivery method. We present independent research to quantify the negative impacts and penalties for consumers who are denied paper-based communications.

Keep Me Posted is a pro-consumer campaign designed to provide educational and awareness programs so that consumers are empowered to choose the best delivery method for their social and economic needs. Mail remains a key part of people’s lives and it is essential for many, including seniors, people with disabilities, low-income families, and those without computer skills or access to the internet.

The transition to digital services and products must be balanced, with ample and equal consideration of infrastructure, consumer skills, technology, online access and consumer choice.

Influence Corporate Service Providers

Keep Me Posted awards service providers with an industry “best practice mark” that demonstrates commitment to the Keep Me Posted principles.

Keep Me Posted monitors service providers’ digital communications policies, both to educate consumers and to urge companies to do the right thing by giving consumers free and viable choices. We’ll challenge cases where consumer choice is removed and encourage companies to align with our principles.

Secure Supporters and Followers

Keep Me Posted is building a coalition of supporters—we invite postal operators, pension groups, debt and personal finance charities, physical and mental health charities, consumer groups, trade unions and voluntary adoption of the KMP pledge from responsible, consumer focused service providers.

Already we’ve found overwhelming support for our mission, and we invited you to join our campaign. You or your group can become an official supporter. Individuals can sign up for our newsletter to learn more about our ongoing activities. Please join us.

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WHAT CAN
I DO?