Keep Me Posted North America releases a new fact sheet on consumer testimonials regarding the lack of consumer choice to receive paper bills and statements at no extra charge.

Chicago, IL – July 29, 2019. Keep Me Posted (KMP) is a global advocacy campaign working for the right of every consumer to choose, free of charge, how they receive important information from their service providers – on paper or electronically. Overseen by Two Sides North America, the KMP North America campaign focuses on educating and challenging corporations that are removing consumer choice and charging fees for paper.

KMP compiled online and email comments from a survey by Consumer Action and the Keep Me Posted and Canadian Radio-Television Telecommunications websites. The comments were compiled into the latest KMP fact sheet to demonstrate why paper documents are important to millions of North American consumers.

The testimonials had common themes as to why consumers want the choice to continue to receive paper documents. Below are some examples.

Internet Security

Many consumers fear their information is at risk of being hacked or stolen. Online security is a growing problem, and consumers want the option to choose how they access their personal information.

“I worry about the electronic security of my information and who is doing what with my information. Even if my data doesn’t get hacked, who is the other party — who owns my personal information – who are they selling my data to, and what is the buyer doing with it?” (Consumer Action Survey, 2019)

A General Preference for Paper

Not everyone wants to use their mobile phone to pay a bill. Paper allows for a different type of record-keeping and visibility to information.

“It’s too easy to miss an email; sometimes, something important goes to my junk file, and I don’t see it. Or there’s an outage. I like PAPER that I can underline, check, or make notes on.” (Keep Me Posted website submission)

Internet accessibility is not an option for everyone

Location, income level, age, or ability are all reasons why consumers might not have access to online information. When companies limit or charge for critical financial services, it has the greatest impact on the most vulnerable.

“Price of computer equipment + monthly cost of internet connection + cost of utilities for electricity = unfair, absurd, and costly way to pay a bill. Add the bank’s service charge, and all this takes my money!” (Submission to CRTC website)

“More and more consumers are being asked to convert to digital options without a choice and at a cost,” states Phil Riebel, Director, Keep Me Posted North America, Inc. “Results of a 2019 Toluna survey indicated that 86% of Americans and 82% of Canadians agree that they should have the right to choose how they receive communications (printed or electronic) from financial organizations or service providers.”


More about our coalition partners:

Consumer Action is a non-profit consumer education and advocacy center, serving consumers in the United States. Founded in 1971, the Consumer Action’s mission is to help individual consumers assert their rights in the marketplace and to advance pro-consumer industry-wide change for the benefit of all.

The National Consumers League is a private, non-profit advocacy group representing consumers on marketplace and workplace issues. As the nation’s oldest consumer organization, the mission of the National Consumers League is to protect and promote social and economic justice for consumers and workers in the United States and abroad.

The National Grange is a family community organization established in 1867. The group provides opportunities for individuals and families to develop to their highest potential to build stronger communities and states, as well as a stronger nation. The Grange accomplishes this mission through Fellowship, Service, and Legislation.

Public Interest Advocacy Centre (PIAC) is a federally incorporated non-profit and registered charity that advocates for the fair and balanced interpretation and application of Canadian law to protect and preserve the public interest.

The Coalition for Paper Options focuses on preserving paper-based options for Americans who need it to access information and services. Companies and organizations can go digital without discriminating against Americans who may not, or cannot, use technology.

Haven Neighborhood Services is a non-profit counseling agency, providing fundamental financial guidance and literacy to Los Angeles residents.

Watch the video explaining the KMP campaign.

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