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Consumers Are Not Fooled By The Push to “Go Paperless” They Know It’s Cost Shifting, Still Print Docs Themselves

By Jim Haigh, Keep Me Posted Data from a recent survey conducted by Two Sides North America shows that nearly two in three American consumers aged 25 to 54 years old regularly print out hard [...]

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New Consumer Protections Against Surprise Medical Bills Are Compromised When Healthcare Providers Stop Delivery of Paper Explanation of Benefits

By Jim Haigh, Keep Me Posted The recent passage of the “No Surprises Act” is being hailed as a major victory for patients and consumers. Effective January 1, 2022, the new federal law will [...]

Ransomware Attacks Target Companies and Consumers Alike: Having Paper and Offline Backups Can Reduce Harms and Risks

by Jim Haigh, Keep Me Posted North America Ransomware attacks are making headlines with worrisome frequency. In May, 45% of the fuel supply for the east coast of the United States was disrupted [...]

New DOL Rule Disadvantages Many Americans by Making Electronic Delivery the Default for Retirement and Pension Plan Information

On July 27, the U.S. Department of Labor (DOL) put a new rule into effect that allows employee benefit plan administrators to use an electronic “notice-and-access” disclosure system as the [...]

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AT&T takes a leadership position in offering customers clear choice between paper and online billing

The Keep Me Posted campaign registers a significant step forward in ensuring consumer choice In an email to consumers in the fall of 2018, AT&T informed customers that they would be [...]