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Consumers Are Not Fooled By The Push to “Go Paperless” They Know It’s Cost Shifting, Still Print Docs Themselves

By Jim Haigh, Keep Me Posted Data from a recent survey conducted by Two Sides North America shows that nearly two in three American consumers aged 25 to 54 years old regularly print out hard [...]

Paper Communications Bridge the Digital Divide. So Why Are Companies and Policymakers Removing Them?

By Jim Haigh, Keep Me Posted If we care about closing the digital divide, we should also be concerned about the assault on paper options that millions need to cross over it. Over 11 years ago, [...]

Federal Class Action Settlement is Groundbreaking Victory Against Paper Fees!

By Jim Haigh, Keep Me Posted In what is being hailed as a first of its kind triumph for American consumers, a prominent service provider will refund millions of dollars and halt the practice of [...]

Ransomware Attacks Target Companies and Consumers Alike: Having Paper and Offline Backups Can Reduce Harms and Risks

by Jim Haigh, Keep Me Posted North America Ransomware attacks are making headlines with worrisome frequency. In May, 45% of the fuel supply for the east coast of the United States was disrupted [...]

Consumers Complain, KMP Responds: Four Ways to Reclaim Your Right to Paper Communications

Consumer complaints to Keep Me Posted (KMP) increased throughout the pandemic as service providers altered or removed paper communication preferences at an alarming rate. For years, banks, [...]

New DOL Rule Disadvantages Many Americans by Making Electronic Delivery the Default for Retirement and Pension Plan Information

On July 27, the U.S. Department of Labor (DOL) put a new rule into effect that allows employee benefit plan administrators to use an electronic “notice-and-access” disclosure system as the [...]

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A Plea to Businesses: Don’t Take Away our Paper Bills

by Joanne E. McNeish,  Associate Professor, Marketing, Ryerson University Once again a telecommunications company is telling its customers that they will no longer receive a paper bill. This [...]

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AT&T takes a leadership position in offering customers clear choice between paper and online billing

The Keep Me Posted campaign registers a significant step forward in ensuring consumer choice In an email to consumers in the fall of 2018, AT&T informed customers that they would be [...]