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The Latest Case Study on the Need for Paper Options: Expiration of Critical Security Software Cripples Communications

By Jim Haigh, Keep Me Posted On October 1, a critical piece of code used on over 2 billion websites to safeguard security expired. Companies large and small were disrupted. And untold millions of [...]

Paper Communications Bridge the Digital Divide. So Why Are Companies and Policymakers Removing Them?

By Jim Haigh, Keep Me Posted If we care about closing the digital divide, we should also be concerned about the assault on paper options that millions need to cross over it. Over 11 years ago, [...]

Federal Class Action Settlement is Groundbreaking Victory Against Paper Fees!

By Jim Haigh, Keep Me Posted In what is being hailed as a first of its kind triumph for American consumers, a prominent service provider will refund millions of dollars and halt the practice of [...]

Lessons from Census 2020: People Need Paper Options!

By Jim Haigh, Keep Me Posted The first results of our nation’s latest population count were recently released, and with the slowest population growth in 90 years, will have far-reaching [...]

Ransomware Attacks Target Companies and Consumers Alike: Having Paper and Offline Backups Can Reduce Harms and Risks

by Jim Haigh, Keep Me Posted North America Ransomware attacks are making headlines with worrisome frequency. In May, 45% of the fuel supply for the east coast of the United States was disrupted [...]

Consumers Complain, KMP Responds: Four Ways to Reclaim Your Right to Paper Communications

Consumer complaints to Keep Me Posted (KMP) increased throughout the pandemic as service providers altered or removed paper communication preferences at an alarming rate. For years, banks, [...]

New DOL Rule Disadvantages Many Americans by Making Electronic Delivery the Default for Retirement and Pension Plan Information

On July 27, the U.S. Department of Labor (DOL) put a new rule into effect that allows employee benefit plan administrators to use an electronic “notice-and-access” disclosure system as the [...]

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A Plea to Businesses: Don’t Take Away our Paper Bills

by Joanne E. McNeish,  Associate Professor, Marketing, Ryerson University Once again a telecommunications company is telling its customers that they will no longer receive a paper bill. This [...]

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New Research Shows Differences in Rural and Urban Broadband Access

High-speed broadband may seem readily available in the United States, but new research has found discrepancies in access between rural and urban areas. Research from Purdue University, “An X-Ray [...]

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Take Action: Get Involved with Keep Me Posted North America and the Coalition for Paper Options

Are you finding fewer paper statements in your mailbox? There are many reasons why consumers may prefer paper-based communications. According to the National Grange, a community organization with [...]