Keep Me Posted coalition member, Public Interest Advocacy Centre (PIAC), along with the National Pensioners Federation (NPF), filed a Petition to Cabinet of the Federal government to reverse the Canadian Radio-television and Telecommunications Commission’s (CRTC) decision to allow Koodo Mobile to change their customers’ monthly bill from paper to electronic format.

“Canadian consumers deserve a paper bill if they want or need one,” said John Lawford, Executive Director and General Counsel of PIAC.  “The CRTC and wireless companies pretend that seniors and others will not be hurt but that’s not what we heard,” he added. PIAC and NPF’s Petition asks the government to reverse the CRTC’s decision in order to ensure that customers know what their bill is, to be able to control their payments, and to avoid late fees and extra charges and possible disconnection.

The Petition amplifies the serious concerns our public interest partners previously filed directly with the CRTC, which led the Commission to initiate a formal proceeding and further extend the Public Comment period to July 3, 2020. All stakeholders are encouraged to make their voices heard by submitting responses in the Broadcasting and Telecom Notice of Consultation 2020-81 proceeding (click here), which continues separately but concurrently with Cabinet consideration.

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