Consumers Ask: Have Even More Important Financial Notices Been Pushed Online?

By Jim Haigh, Keep Me Posted North America Consumers who followed our coverage of new U.S. Department of Labor (DOL) rules that allow employer-sponsored retirement plans to automatically switch [...]

Consumers Complain, KMP Responds: Four Ways to Reclaim Your Right to Paper Communications

Consumer complaints to Keep Me Posted (KMP) increased throughout the pandemic as service providers altered or removed paper communication preferences at an alarming rate. For years, banks, [...]

Canada Post Connects Every Household with Postcards: “Write Here Write Now!”

As Canadians continue to keep socially distant to fight the spread of COVID, a physical touch can matter now more than ever. A simple paper expression of love, appreciation or thanks can make [...]

New DOL Rule Disadvantages Many Americans by Making Electronic Delivery the Default for Retirement and Pension Plan Information

On July 27, the U.S. Department of Labor (DOL) put a new rule into effect that allows employee benefit plan administrators to use an electronic “notice-and-access” disclosure system as the [...]


A Plea to Businesses: Don’t Take Away our Paper Bills

by Joanne E. McNeish,  Associate Professor, Marketing, Ryerson University Once again a telecommunications company is telling its customers that they will no longer receive a paper bill. This [...]